Pre-Paid Support Agreement
With an Evolution Pre-Paid Support Agreement our customers purchase (and prepay) a bulk quantity of hours which are redeemed for support on an 'on-demand' basis. On-demand support includes helpdesk, onsite and offsite (remote) support, preventative maintenance, remedial technical response, priority escalations and project-based work.
Our Pre-Paid Support solution comes with an integrated Service Level Agreement ensuring timely response times to any issue or priority support case.
Pre-Paid Support is requested online via the EVOCSC Service Desk or our 1800 support line.
The key features of our Pre-paid Support solution include:
- Helpdesk support via the (EVOCSC) Evolution Customer Support Centre Service Desk
- Prioristised Support with Service Level Agreements
- Remote monitoring and support of key IT infrastructure
- Responsive support escalation via the Customer Service Manager and/or Account Manager
- Onsite support on a scheduled basis to perform preventative maintenance and resolve any system faults and non-urgent requests
- Multiple allocated support engineers to ensure continuity of service and knowledge of the site through times of annual leave and sick leave
- Monthly statement of activity
- Regular IT Assements of the networks performance and ongoing suitability to support the business
Our Pre-paid Support solution is ideal for those customers who want a more reliable IT support service with the flexibility of Pay-As-You-Go support.