Fixed Cost Support Agreement
With an Evolution Fixed Price Support Agreement a set monthly fee is charged for a pre-defined schedule of services required to maintain and support your IT environment.
The schedule of services can be flexible though usually include things like unlimited helpdesk support, unlimited remote support, remote monitoring, a schedule of on-site visits (as required), and preventative maintenance. Additional services such as project-based work can be facilitated by the agreement but are not inclusive of the set monthly fee.
Our Fixed Price Support solution comes with an integrated Service Level Agreement ensuring timely response times to any issue or priority support case.
Any remedial support cases can be requested online via the EVOCSC Service Desk or our 1800 support line.
The key features of our Fixed Price Support solution include:
- Helpdesk support via the (EVOCSC) Evolution Customer Support Centre Service Desk
- Prioristised Support with Service Level Agreements
- Remote monitoring and support of key IT infrastructure
- Responsive support escalation via the Customer Service Manager and/or Account Manager
- Onsite support on a scheduled basis to perform preventative maintenance and resolve any system faults and non-urgent requests
- Multiple allocated support engineers to ensure continuity of service and knowledge of the site through times of annual leave and sick leave.
- Monthly statement of activity
- Regular IT Assements of the networks performance and ongoing suitability to support the business
Our Fixed Price Support solution is ideal for those customers who want a dedicated IT Support Partner who will provide a complete IT Service Management solution backed with friendly, first class customer service.